I just had a large update. I can still connect to any wifi I previously connected. Nothing I do will show any network. Icon bottom left hand of tray just gives options trouble shoot or network center. In the setting I click show avaible networks and nothing ever happens.
There are several reasons why you are experiencing this problem and that’s what they are going to figure out. This type of issue normally happens when there’s a hardware failure or a software change made on the computer prior to this concern. Before they proceed with the troubleshooting steps, we would like to know more about this concern. Kindly answer the questions below:
- Did you notice any changes on the computer prior to this concern?
- Are you getting any error messages when searching for your wireless network? If so, can you send us a screenshot? Make sure that you remove all personal information.
- What is the current version and build number of your computer? To get the information, kindly follow the steps below:
- Click on the Start menu.
- Type winver.
- Press Enter.