I recently upgraded to Windows 10, since upgrading I’m having pretty regular BSOD Crashes where the following error message appears;
VIDEO TDR FAILURE (nvlddmkm.sys)
It appears to happen at completly random times, could be watching a youtube video, opening a reddit page or just playing a song on itunes. I’ve updated to the most recent Nvidia drivers but to no avail. I also tried to follow the following instructions from this youtube video.
This has not been an issue on 8.1 and I have swapped out my video card with another that is working perfectly and the problem is persisting.
I have also uninstalled and done a fresh install of Win 8.1 which works without any issue. Upgraded to Win 10 and problem returns.
In an attempt to troubleshoot this I have downgraded my video drivers to windows 8 versions with no improvement. BSOD’s are random, though seem to be triggered by graphically intensive pages or loads. Puts the system into power save mode followed by BSOD error and Reboot.
Nvidia thread on the problem is here
I suggest you to follow the below steps.
1. While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
2. If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
- If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command.
3. If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):
net user test <password> /add
net localgroup Administrators test /add
4. This will give you a test user to try, which will confirm if the issue is user or system-specific.
Method 2: Temporarily Prevent a Windows or driver update
In Windows 10, your device is always kept up to date with the latest features and fixes. Updates and drivers are installed automatically, with no need to select which updates are needed or not needed. In rare cases, a specific driver or update might temporarily cause issues with your device, and in this case you will need a way to prevent the problematic driver or update from reinstalling automatically the next time Windows Updates are installed.
Please refer to the below article “How to temporarily prevent a Windows or driver update from reinstalling in Windows 10” and follow the steps and check if it helps.