Mobile hotspot Connected but no internet access

Q. After Upgrading to Windows 10 in my Laptop ( LENEVO B590 ) i tried to use the feature of mobile hotspot 

while I connected to the internet by my USB modem, everything is going good and when I am connected with my phone ( NEXUS 5 ) to the network created by turning on mobile hotspot there is no internet access although there is internet access in my laptop

Any Help please because I used to use Connectify software in an older version of Windows to share my internet from laptop


Thank you for posting your query on Microsoft Community.

I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if there is connectivity issues.

To assist you better, please provide the information:

When you say that “there is no internet access”, are you getting any error message on the phone when it is connected to the network?

Refer to the below steps and check if it helps.

Step 1: I suggest you refer to the Microsoft Help Article about mobile hotspot. 

Step 1: I would suggest you run the Network adapter troubleshooter and check if it helps.

1. Click on Search bar.

2. Type “Troubleshooting” without the quotes and click on Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Then click on Network Adapter.

5. Then click on Next and follow the instructions.

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