Can’t reset Windows 10; Could not find Recovery Environment.

I recently upgraded my Dell Inspiron 14 from Windows 8 to Windows 10, and I had performed a “Reset This PC” without keeping any files once and it had worked fine. I was trying to do it again today, but now it say that it “could not find the recovery environment, please insert your installation/recovery media.”

I don’t have the installation/recovery media; I had upgraded from Windows 8. I was thinking of using the Media Creation Tool, but would they require me to re-enter my Windows product key? I don’t think I have it since I bought my laptop activated.

If anyone could let me know how to proceed to wipe my computer, that would be great. Thank you!

You do not have to re-enter the product key to activate Windows 10. You just have to install Windows 10 from the bootable device as the copy of Windows 10 is activated once already.

Downloading Windows 10 ISO file from the Media Creation Tool.

Your PC does not have a Windows Recovery Environment (WRE) to reset the PC. Create a recovery drive by following the steps from the link below and check if the issue is resolved.

Refer to the link below on Recovery options in Windows 10:

Write back to us with the status of the issue on the same post for further assistance. Your reply is important for us to ensure they assist you accordingly.

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