BSOD Finding and fixing them

BSOD Finding and fixing them

Summary

This is a general procedure on how to find and upload the files they need in order for us to help you repair your computer.

Details

At the point when your PC crashes with a Blue Screen Of Death (or BSOD) the occasions paving the way to the accident are held in memory until you restart your PC, when they are kept in touch with a document (called a DMP record). This file is critical in our diagnosis!!!

How to find and upload the files to us for analysis.

There are 3 records that will assist us with discovering what caused the accident. The DMP document, the yield of MSinfo, and your PC details. On the off chance that you can’t boot in typical mode attempt protected mode. IF you cannot boot in normal mode try safe mode.  If you still cannot boot let us know

In the event that your PC can’t boot ordinarily you might have the option to get the records by booting into safe mode (regularly F8). In win 10 you may need to attempt this strategy

You can get into protected mode on a non booting PC by beginning the boot and holding down the force button for 5 seconds to stop the boot and mood killer the PC. Do this multiple times and on the third endeavor you will be given propelled choices including experimental mode

The grouping to get to the boot choices that way (interfering with the boot twice), Advanced choices > Troubleshoot > Advanced choices > Start-up Settings, modify settings, click restart

On the off chance that you are overclocking (pushing the parts past their structure) you ought to return to default at any rate until the slamming is tackled. On the off chance that you dont recognize what it is you likely are not overclocking.

The procedure for finding and uploading the DMP files:

avigate to C:\Windows\Minidump and drag the contents to your desktop. If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which it can also use.  If you have minidumps use them FIRST, andonly upload the full dump file (MEMORY.DMP) if there are no minidumps.  It is faster for you to upload and faster for us to download

Zip up the files using the built in compression on win 8 or winzip/winrar on other operating systems. They prefer the 3 most recent DMP files but if you have less it can still look at them.  They can not use DMPS more than 30 days old as the current issue may be different and it do not need more than 3

Upload them to a file sharing service like OneDrive or any other file sharing service and put a link to them in your reply.

Link for how to upload the DMP file is here

The procedure for running MSinfo32

Go to start>run>MSinfo32>enter (this varies by OS)

Go to “file” “save” and upload the saved file with the DMPS

System specifications are also useful so include them if possible.  You can use an application like Speccy, AIDA64, etc.

Troubleshooting

If there is no “minidump” folder, or if the folder is empty make sure “minidumps” are enabled.

To ensure minidumps are enabled:

  • Go to Start, in the Search Box type: sysdm.cpl, press Enter.(In win 8 you can use the windows key “win” + “s”)
  • Under the Advanced tab, click on the Startup and Recovery Settings button.
  • Ensure that Automatically restart is unchecked.
  • Under the Write Debugging Information header select Small memory dump (256 kB) in the drop down box (the 256kb varies).  If you are on win 10 use “automatic memory dmp”
  • Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
  • OK your way out.
  • Reboot if changes have been made.

If minidumps are still not being created check these reasons as to why that may be happening

For dumps to be produced The following should be correct

  • Page file must be on the same drive as your operating system
  • Page file base allocation size must be greater than installed physical RAM
  • Windows Error Reporting (WER) system service should be set to MANUAL
  • Set page file to system managed on the OS drive
  • Set system crash/recovery options to “kernel memory dump”
  • User account control must be running.
  • Sometimes SSD drives with older firmware do not create DMPS (update firmware)
  • Cleaner applications like Ccleaner delete DMP files so dont run them until you are fixed.

Bad Physical RAM may prevent the data from being saved and written to a file on reboot.  If you suspect bad RAM run Memtest from this wiki

Full memory dumps can also be deleted (in win 7) if your HD space is under 25 gigs but if you configured your system as the above suggests you should not be generating full dumps.

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