After upgrading from Windows 8.1 to Windows 10, no wireless networks are available

Q. After upgrading from Windows 8.1 to Windows 10, no wireless networks are available.  Reinstalling the wireless network adapter driver did not resolve the problem, and there doesn’t appear to be any problem with the wireless adapter or its driver.


If you have unsupported VPN software installed on Windows 8.1 when you upgrade, you may encounter this problem. Try running this troubleshooter and see if it resolves the problem.  

If this resolves your issue, in order to use your VPN, you will need to contact the manufacturer of the VPN software to obtain a version that is supported for use on Windows 10.

Manual steps for this issue:

  1. Right-click the Start button and select Command Prompt (Admin).
  2. Type the following command in the window and hit Enter: netcfg –s n
  3. This will show a list of networking protocols, drivers, and services.  Check to see if DNI_DNE is listed in the output.  If it is, this problem applies to you.
  4. If DNI_DNE is present, in the same command prompt window, type the following commands to resolve the problem: reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /f
    netcfg -v -u dni_dne
  5. If you receive the error 0x80004002 after running this fix, either the registry key was not deleted or the key that needs to be deleted is slightly different.  Open Regedit and navigate to the key: HKEY_CLASSES_ROOT\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3}.  Delete it if it still exists.  If it is not present and you still received this error, please reply to the post.  We may contact you to help identify the cause of this error.

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